Shipping policy

Thank you for shopping with Skin Therapy. This Shipping Policy explains how we process, ship, and deliver orders within South Africa.

1. Delivery Areas

We ship nationwide across South Africa, including:

  • Major cities (Cape Town, Johannesburg, Pretoria, Durban, etc.)
  • Regional towns
  • Outlying and remote areas (may include extended delivery times)

We currently do not offer international shipping unless otherwise stated.

2. Shipping Fees

Shipping fees are calculated at checkout and may vary depending on your location.

Typical guideline (edit as needed):

  • Standard Delivery (Major Centres): R150
  • Regional Areas: R99
  • Outlying/Remote Areas: R150
  • Free Delivery on orders over R1500

Shipping fees are non-refundable once the order has been processed and handed over to the courier.

3. Order Processing Times

  • Orders are processed within 1–2 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods (sales, promotions, Black Friday), processing may take longer.

4. Delivery Timeframes

Estimated delivery times:

  • Major Centres: 1–3 business days
  • Regional Areas: 2–5 business days
  • Outlying/Remote Areas: 3–7 business days

These are estimates provided by our courier partners and may vary due to factors beyond our control, such as weather, strikes, or courier delays.

5. Tracking Your Order

Once your order is packed and collected by the courier, you will receive:

  • A shipping confirmation email
  • A tracking link or tracking number

You can track your parcel’s status at any time using the provided link.

6. Delivery Requirements

Please ensure:

  • The delivery address provided is accurate and complete
  • Someone is available to accept the parcel during business hours

If no one is available, the courier may:

  • Attempt delivery again
  • Contact you to reschedule
  • Route the parcel to the nearest collection point (depending on courier)

We are not responsible for delays caused by incorrect or incomplete address details.

7. Courier Issues & Delays

While we work with trusted courier partners, unexpected delays can occur.

We are not liable for delays due to:

  • Incorrect addresses
  • Courier backlogs
  • Weather conditions
  • Public holidays
  • Strikes or unrest

8. Damaged, Missing, or Lost Parcels

If your parcel arrives damaged, tampered with, or items are missing:

  1. Take clear photos of the packaging and product(s).
  2. Contact us within 48 hours of receiving the parcel at [email/phone].

For parcels lost in transit:

  • We will work with the courier to investigate.
  • Replacement orders or refunds will be issued once the investigation is completed.

9. Failed Delivery & Returned Parcels

If a parcel is returned to us due to:

  • Incorrect/insufficient address
  • Failure to collect
  • Repeated unsuccessful delivery attempts

The customer may be responsible for additional redelivery fees.

10. Collection (Optional)

If you offer local collection:

Customers may opt for local pickup from:

📍 Stellendal House, 2 Stellendal Road, Audas Estate, Somerset West, Cape Town, 7130 [Pickup Location Address]
🕒 Collection Hours: 08h00 – 18h00

You will receive a notification when your order is ready for collection.

11. International Shipping (Optional)

We do not offer international shipping

12. Contact Us

If you have any questions regarding shipping, please reach out to our support team:

📧 stellendalhouse@drdower.com
📞 +27 21 851 4339
📍 Stellendal House, 2 Stellendal Road, Audas Estate, Somerset West, Cape Town, 7130